Privacy policy

Last updated: May 26, 2026

This Privacy Policy explains how Big Boilers Seafood Catering, Inc. collects, uses, shares, and protects your information when you visit BigBoilersSeafood.com, place an online store order, request catering, submit a contact form, subscribe to marketing, or communicate with us.

By using our website, you agree to this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following types of information:

Personal information, including your name, phone number, email address, billing address, shipping address, delivery address, event address, and contact details.

Order information, including food orders, catering requests, online store purchases, merchandise purchases, product selections, delivery instructions, shipping details, event date, guest count, pickup or delivery details, and special requests.

Payment information, including payment method details processed through secure third-party payment providers. Big Boilers Seafood does not intentionally store full credit card numbers on our website.

Website and device information, including IP address, browser type, device type, pages visited, referring website, cart activity, checkout activity, and general website usage data.

Marketing information, including email signups, text message opt-ins, promo participation, product interest, customer preferences, and communication history.

Customer support information, including messages, inquiries, order concerns, refund requests, photos submitted for damaged products, and other information you provide when contacting us.

HOW WE USE YOUR INFORMATION

We use customer information to:

Process online store orders
Process catering, seafood, brunch, and food orders
Confirm payments, deposits, invoices, and receipts
Ship physical products
Coordinate pickup, local delivery, catering delivery, and event service
Provide customer service
Respond to questions, contact forms, and quote requests
Send order updates, shipping updates, delivery updates, and event confirmations
Improve our website, menus, products, services, and customer experience
Send promotional emails, text messages, product releases, catering updates, seafood specials, and seasonal announcements if you opt in
Prevent fraud, misuse, chargebacks, unauthorized transactions, and security issues
Comply with legal, tax, accounting, and business record requirements

ONLINE STORE AND SHOPIFY

BigBoilersSeafood.com may use Shopify or other third-party platforms to power online store features, checkout, payments, shipping, customer accounts, and order processing.

When you place an order, your information may be processed by Shopify, payment providers, shipping carriers, tax providers, email platforms, analytics tools, and other service providers needed to complete your transaction.

PAYMENT PROCESSING

Payments may be processed through third-party payment providers, including Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, major credit cards, or other payment options shown at checkout.

Big Boilers Seafood does not control the privacy practices of third-party payment processors. Please review their policies for more information.

SHARING YOUR INFORMATION

Big Boilers Seafood does not sell your personal information.

We may share information with trusted service providers when needed to operate the business, including website hosts, Shopify, payment processors, delivery partners, shipping carriers, email marketing platforms, SMS providers, booking systems, accounting tools, analytics providers, fraud prevention tools, and vendors that help fulfill products or services.

We may also share information when required by law, legal process, tax obligations, fraud prevention, safety concerns, chargeback disputes, or to protect the rights and property of Big Boilers Seafood.

COOKIES AND TRACKING

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, remember your cart, support checkout, understand customer behavior, improve marketing, and measure advertising performance.

You may be able to disable cookies through your browser settings, but some website features, including cart and checkout features, may not work properly.

EMAIL AND TEXT MARKETING

By signing up for emails or text messages, you agree to receive promotional messages from Big Boilers Seafood. Messages may include catering updates, product releases, online store promotions, menu updates, seasonal seafood specials, and event announcements.

You may unsubscribe from emails using the unsubscribe link in the email. You may opt out of text messages by replying STOP, if SMS marketing is used.

DATA SECURITY

We use reasonable safeguards to protect customer information. However, no website, online store, payment system, or electronic transmission is completely secure. By using our website, you understand that information is submitted at your own risk.

CHILDREN’S PRIVACY

BigBoilersSeafood.com is not intended for children under 13. We do not knowingly collect personal information from children under 13.

YOUR CHOICES

You may contact us to request updates, corrections, or deletion of your personal information where legally permitted. We may retain certain information as needed for completed transactions, fraud prevention, legal compliance, tax reporting, accounting, customer service, dispute resolution, or business records.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media pages, payment processors, shipping providers, apps, or ordering platforms. We are not responsible for the privacy practices, security, or content of those third parties.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

For privacy questions, contact:

Big Boilers Seafood Catering, Inc.
Website: BigBoilersSeafood.com
Phone: (678) 480-5056
Email: bigboilersseafood@gmail.com