Store policies
Everything about how Big Boilers handles your orders, catering deposits and your information.
Choose any policy button to read it in full.
Contact information
CONTACT INFORMATION
Big Boilers Seafood Catering, Inc.
Website:
BigBoilersSeafood.com
Phone:
(678) 480-5056
Email:
bigboilersseafood@gmail.com
Business Address:
3854 Paper Birch Ln
Stonecrest, GA 30038
Service Area:
Metro Atlanta and surrounding areas
Social Media:
Instagram: @BigBoilersSeafood
TikTok: @BigBoilersSeafood
Facebook: Big Boilers Seafood
For seafood orders, catering quotes, delivery questions, online store orders, product questions, shipping questions, event bookings, brunch catering, crawfish boils, crab, shrimp, Cajun meals, party orders, or group meals, please contact us by phone, email, website contact form, or through BigBoilersSeafood.com.
For catering and food orders, please include your name, phone number, event date, event location, guest count, menu interest, delivery or pickup preference, and any special requests.
For online store product questions, please include your name, order number, product name, shipping address, and a clear description of your question or issue.
Big Boilers Seafood Catering, Inc.
Crawfish • Crab • Shrimp
Boil Big. Feed Everybody.
Refund policy
RETURN AND REFUND POLICY
Last updated: May 26, 2026
Thank you for shopping with Big Boilers Seafood Catering, Inc. This Return and Refund Policy applies to purchases made through BigBoilersSeafood.com, including online store products, merchandise, apparel, cutting boards, koozies, serving trays, decor, accessories, digital products, catering services, food orders, seafood orders, and other products or services sold by Big Boilers Seafood.
RETURNS ACCEPTED FOR 14 DAYS
Big Boilers Seafood accepts returns on eligible online store products for 14 days from the date your order is delivered.
To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original condition. Items should be returned with original packaging when possible.
FREE RETURN SHIPPING
Big Boilers Seafood offers free return shipping for eligible returns.
To start a return, contact us with your order number and return request. If your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.
NO RESTOCKING FEE
Big Boilers Seafood does not charge a restocking fee for approved returns.
NO FINAL SALE ITEMS
Big Boilers Seafood does not mark online store products as final sale unless required by law or clearly required due to the nature of the product.
Perishable food, cooked seafood, catering orders, prepared meals, and digital products are handled under the separate sections below because they cannot be physically returned in the same way as standard merchandise.
ONLINE STORE PRODUCTS
Eligible online store products may include merchandise, apparel, cutting boards, koozies, serving trays, decor, accessories, printed items, branded products, and other non-perishable physical products purchased through BigBoilersSeafood.com.
Customers may request a return within 14 days of delivery.
To qualify, products must be returned in acceptable condition. Big Boilers Seafood reserves the right to deny a return if an item is damaged, used, worn, washed, altered, missing parts, or returned in a condition that prevents resale.
FOOD, SEAFOOD, AND CATERING ORDERS
Due to food safety rules and the perishable nature of seafood and prepared meals, cooked food, seafood, catering trays, party orders, sauces, sides, beverages, brunch orders, boil orders, and other prepared food items cannot be physically returned.
If there is an issue with a food, seafood, delivery, pickup, or catering order, please contact Big Boilers Seafood immediately on the same day the order is received.
We may request photos, order details, receipt information, and a description of the issue. Depending on the situation, Big Boilers Seafood may offer a replacement, correction, store credit, partial refund, or other resolution at our discretion.
CATERING DEPOSITS AND PREPAID FOOD ORDERS
Big Boilers Seafood may require online food orders, catering orders, custom event orders, or party orders to be prepaid. Orders are not guaranteed until payment has been received and the order has been confirmed.
For larger catering, party, or event orders, deposits or full prepayment may be required. Deposit and cancellation terms may depend on the order size, event date, staffing, seafood availability, ingredient purchases, and preparation status.
CANCELLATIONS
Cancellation requests must be submitted as soon as possible by contacting Big Boilers Seafood at:
Phone: (678) 480-5056
Email: BigBoilersSeafood@gmail.com
Refund eligibility for cancelled food, seafood, catering, or custom event orders depends on the order type, preparation status, event date, product type, supplier costs, and whether ingredients, seafood, materials, staffing, or custom items have already been purchased or scheduled.
Orders cancelled after preparation has started, same-day catering cancellations, missed pickups, incorrect delivery information, customer no-shows, or refusal of delivery may not be eligible for a refund.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your online store order as soon as it arrives. If your item arrives damaged, defective, or incorrect, contact us within 3 business days of delivery.
Please include your order number, name, photos of the item, photos of the packaging, and a description of the issue.
If approved, Big Boilers Seafood may offer a replacement, exchange, store credit, or refund.
DIGITAL PRODUCTS
Digital products, downloads, templates, guides, printables, or digital files are not physical products and cannot be returned after delivery, access, email delivery, or download.
If you have trouble accessing a digital product, contact us and we will help resolve the issue.
AVAILABILITY AND SUBSTITUTIONS
Seafood availability may change based on season, supplier availability, market pricing, weather conditions, and demand. Crawfish, crab, shrimp, snow crab, blue crab, and other seafood items may be limited or unavailable at certain times.
Online store product availability may also change based on inventory, supplier availability, production time, or vendor fulfillment.
Big Boilers Seafood reserves the right to offer substitutions, updated pricing, rescheduling options, store credit, or order adjustments when necessary.
REFUND PROCESSING
Approved refunds will be processed back to the original payment method when possible. Processing times may vary depending on your bank, card provider, Shopify, PayPal, Shop Pay, or other payment processor.
Shipping fees, delivery fees, service fees, processing fees, catering deposits, rush fees, and custom product fees may be non-refundable unless otherwise required by law or approved by Big Boilers Seafood.
HOW TO START A RETURN
To start a return, contact:
Big Boilers Seafood Catering, Inc.
Website: BigBoilersSeafood.com
Phone: (678) 480-5056
Email: BigBoilersSeafood@gmail.com
Address: 3854 Paper Birch Ln
Stonecrest, GA 30038
Please include:
Your name
Order number
Email address used at checkout
Item you want to return
Reason for return
Photos, if the item is damaged, defective, or incorrect
CONTACT US
For questions about returns, refunds, cancellations, or order issues, contact:
Big Boilers Seafood Catering, Inc.
Website: BigBoilersSeafood.com
Phone: (678) 480-5056
Email: BigBoilersSeafood@gmail.com
Address: 3854 Paper Birch Ln
Stonecrest, GA 30038
Privacy policy
PRIVACY POLICY
Last updated: May 26, 2026
This Privacy Policy explains how Big Boilers Seafood Catering, Inc. collects, uses, shares, and protects your information when you visit BigBoilersSeafood.com, place an online store order, request catering, submit a contact form, subscribe to marketing, or communicate with us.
By using our website, you agree to this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following types of information:
Personal information, including your name, phone number, email address, billing address, shipping address, delivery address, event address, and contact details.
Order information, including food orders, catering requests, online store purchases, merchandise purchases, product selections, delivery instructions, shipping details, event date, guest count, pickup or delivery details, and special requests.
Payment information, including payment method details processed through secure third-party payment providers. Big Boilers Seafood does not intentionally store full credit card numbers on our website.
Website and device information, including IP address, browser type, device type, pages visited, referring website, cart activity, checkout activity, and general website usage data.
Marketing information, including email signups, text message opt-ins, promo participation, product interest, customer preferences, and communication history.
Customer support information, including messages, inquiries, order concerns, refund requests, photos submitted for damaged products, and other information you provide when contacting us.
HOW WE USE YOUR INFORMATION
We use customer information to:
Process online store orders
Process catering, seafood, brunch, and food orders
Confirm payments, deposits, invoices, and receipts
Ship physical products
Coordinate pickup, local delivery, catering delivery, and event service
Provide customer service
Respond to questions, contact forms, and quote requests
Send order updates, shipping updates, delivery updates, and event confirmations
Improve our website, menus, products, services, and customer experience
Send promotional emails, text messages, product releases, catering updates, seafood specials, and seasonal announcements if you opt in
Prevent fraud, misuse, chargebacks, unauthorized transactions, and security issues
Comply with legal, tax, accounting, and business record requirements
ONLINE STORE AND SHOPIFY
BigBoilersSeafood.com may use Shopify or other third-party platforms to power online store features, checkout, payments, shipping, customer accounts, and order processing.
When you place an order, your information may be processed by Shopify, payment providers, shipping carriers, tax providers, email platforms, analytics tools, and other service providers needed to complete your transaction.
PAYMENT PROCESSING
Payments may be processed through third-party payment providers, including Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, major credit cards, or other payment options shown at checkout.
Big Boilers Seafood does not control the privacy practices of third-party payment processors. Please review their policies for more information.
SHARING YOUR INFORMATION
Big Boilers Seafood does not sell your personal information.
We may share information with trusted service providers when needed to operate the business, including website hosts, Shopify, payment processors, delivery partners, shipping carriers, email marketing platforms, SMS providers, booking systems, accounting tools, analytics providers, fraud prevention tools, and vendors that help fulfill products or services.
We may also share information when required by law, legal process, tax obligations, fraud prevention, safety concerns, chargeback disputes, or to protect the rights and property of Big Boilers Seafood.
COOKIES AND TRACKING
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, remember your cart, support checkout, understand customer behavior, improve marketing, and measure advertising performance.
You may be able to disable cookies through your browser settings, but some website features, including cart and checkout features, may not work properly.
EMAIL AND TEXT MARKETING
By signing up for emails or text messages, you agree to receive promotional messages from Big Boilers Seafood. Messages may include catering updates, product releases, online store promotions, menu updates, seasonal seafood specials, and event announcements.
You may unsubscribe from emails using the unsubscribe link in the email. You may opt out of text messages by replying STOP, if SMS marketing is used.
DATA SECURITY
We use reasonable safeguards to protect customer information. However, no website, online store, payment system, or electronic transmission is completely secure. By using our website, you understand that information is submitted at your own risk.
CHILDREN’S PRIVACY
BigBoilersSeafood.com is not intended for children under 13. We do not knowingly collect personal information from children under 13.
YOUR CHOICES
You may contact us to request updates, corrections, or deletion of your personal information where legally permitted. We may retain certain information as needed for completed transactions, fraud prevention, legal compliance, tax reporting, accounting, customer service, dispute resolution, or business records.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, social media pages, payment processors, shipping providers, apps, or ordering platforms. We are not responsible for the privacy practices, security, or content of those third parties.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
CONTACT US
For privacy questions, contact:
Big Boilers Seafood Catering, Inc.
Website: BigBoilersSeafood.com
Phone: (678) 480-5056
Email: bigboilersseafood@gmail.com
Terms of service
TERMS OF SERVICE
Last updated: May 26, 2026
Welcome to BigBoilersSeafood.com, operated by Big Boilers Seafood Catering, Inc. These Terms of Service govern your use of our website, online store, checkout, catering inquiries, event bookings, product purchases, and related services.
By using this website, placing an order, purchasing a product, submitting a quote request, or booking catering, you agree to these Terms.
OUR SERVICES
Big Boilers Seafood provides seafood boils, crawfish, crab, shrimp, Cajun meals, brunch catering, party orders, delivery, pickup, group meals, pop-ups, private events, and event catering services.
Big Boilers Seafood may also sell online store products, including merchandise, apparel, cutting boards, koozies, serving trays, decor, accessories, digital products, branded products, and other items.
Services, menus, product availability, prices, delivery areas, shipping options, and order minimums may change at any time.
ONLINE STORE PURCHASES
Products sold through BigBoilersSeafood.com are subject to availability. We reserve the right to limit quantities, discontinue products, update pricing, correct errors, cancel orders, or refuse service at our discretion.
Product images, colors, sizes, materials, and descriptions are provided for general reference. Actual products may vary slightly due to photography, screen settings, supplier changes, natural materials, or production differences.
ORDERS AND PAYMENT
Orders may be placed online or by contacting Big Boilers Seafood. Certain food, catering, custom, event, or product orders may require advance notice, prepayment, deposits, or confirmation before they are accepted.
Big Boilers Seafood reserves the right to decline, cancel, modify, or request additional confirmation for any order.
Your order is not guaranteed until it has been accepted and confirmed by Big Boilers Seafood.
FOOD AVAILABILITY AND MARKET PRICING
Seafood availability changes often. Crawfish, crab, shrimp, snow crab, blue crab, and other seafood may be seasonal, market-priced, limited, or unavailable.
Prices may change without notice due to seafood market conditions, supplier pricing, fuel costs, labor, delivery distance, event size, menu changes, product costs, shipping costs, or vendor pricing.
CATERING AND EVENT BOOKINGS
Catering orders may require a minimum guest count, minimum spend, deposit, travel fee, service fee, staffing fee, setup fee, delivery fee, rush fee, or custom quote.
Customers are responsible for providing accurate event details, including date, time, location, guest count, access instructions, parking details, venue rules, delivery details, and any required permits or approvals.
Big Boilers Seafood is not responsible for delays or issues caused by inaccurate event information, restricted access, unsafe locations, venue restrictions, weather, traffic, customer delay, or circumstances outside our control.
SHIPPING, DELIVERY, AND PICKUP
Delivery may be available in select service areas for food and catering orders. Shipping may be available for select online store products.
Delivery and shipping times are estimates and may be affected by traffic, weather, order volume, production time, carrier delays, supplier issues, event schedules, or other delays.
Customers must provide accurate delivery and shipping information. Big Boilers Seafood is not responsible for missed deliveries, incorrect addresses, customer unavailability, carrier delays, stolen packages after confirmed delivery, or delivery issues caused by incorrect customer information.
ALLERGENS AND FOOD SAFETY
Big Boilers Seafood prepares and serves seafood, shellfish, eggs, dairy, wheat, soy, spices, and other common allergens. Cross-contact may occur.
Customers are responsible for notifying Big Boilers Seafood of any allergies or dietary restrictions before ordering. We cannot guarantee that any item is completely free from allergens.
Food should be consumed promptly and handled safely after pickup, delivery, or event service. Big Boilers Seafood is not responsible for food safety issues caused by improper storage, reheating, handling, or delayed consumption after the order has been received.
CUSTOMER RESPONSIBILITIES
By placing an order, you agree to provide accurate information, pay all charges, follow order deadlines, be available for pickup or delivery, review product details before purchase, and communicate any changes as soon as possible.
You agree not to misuse the website, interfere with website security, submit false information, copy website content without permission, resell products without authorization, or use Big Boilers Seafood branding without written permission.
INTELLECTUAL PROPERTY
All website content, logos, brand names, menu designs, product names, photos, videos, graphics, slogans, written content, and other materials belong to Big Boilers Seafood Catering, Inc. or its licensors unless otherwise stated.
You may not copy, reproduce, sell, modify, distribute, or use Big Boilers Seafood content or branding without written permission.
PROMOTIONS AND DISCOUNTS
Promotions, discounts, coupon codes, product offers, seasonal offers, catering specials, and limited-time packages may be limited by date, availability, service area, order size, product type, or other conditions.
Big Boilers Seafood may change, limit, or end promotions at any time.
RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, and cancellations are governed by our Return and Refund Policy.
Food, seafood, catering, and prepared meal orders are generally final sale once accepted, scheduled, prepared, or fulfilled.
Physical online store products may be eligible for return only if they meet the conditions listed in our Return and Refund Policy.
Digital products are generally final sale once delivered, accessed, or downloaded.
THIRD-PARTY SERVICES
Our website may use third-party platforms and services for checkout, payments, shipping, analytics, marketing, customer accounts, product fulfillment, and website functionality.
Big Boilers Seafood is not responsible for third-party service errors, outages, delays, policies, fees, or security practices.
LIMITATION OF LIABILITY
To the fullest extent allowed by law, Big Boilers Seafood is not liable for indirect, incidental, special, or consequential damages related to your use of the website, online store purchases, food orders, delivery, shipping, catering services, product availability, event delays, third-party services, or carrier delays.
Our total liability for any claim will not exceed the amount paid for the specific order giving rise to the claim.
FORCE MAJEURE
Big Boilers Seafood is not responsible for delays, cancellations, product shortages, shipping delays, delivery issues, or service issues caused by events beyond our reasonable control, including weather, traffic, supplier shortages, market disruptions, carrier delays, labor shortages, power outages, emergencies, natural disasters, government restrictions, or other unexpected events.
CHANGES TO THESE TERMS
We may update these Terms of Service at any time. Updates will be posted on this page with a new “Last updated” date.
GOVERNING LAW
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law rules.
CONTACT US
For questions about these Terms, contact:
Big Boilers Seafood Catering, Inc.
Website: BigBoilersSeafood.com
Phone: (678) 480-5056
Email: bigboilersseafood@gmail.com
Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: May 26, 2026
This Shipping and Delivery Policy applies to orders placed through BigBoilersSeafood.com or directly with Big Boilers Seafood Catering, Inc.
This policy covers local food delivery, catering delivery, pickup orders, shipped online store products, merchandise, decor, cutting boards, koozies, serving trays, accessories, digital products, and other items sold through our website.
LOCAL FOOD DELIVERY
Big Boilers Seafood may offer local delivery for select seafood, boil, catering, brunch, group meal, and party orders.
Delivery availability depends on service area, order size, schedule, staffing, distance, weather, and product availability.
PICKUP ORDERS
Pickup may be available for certain food, catering, or product orders when offered. Customers must arrive during the confirmed pickup window.
Orders not picked up on time may not be eligible for remake, replacement, or refund.
CATERING DELIVERY AND SETUP
Catering orders may include delivery, setup, staffed service, drop-off service, or other event support depending on the package selected and the quote provided.
Additional fees may apply for delivery distance, setup, staffing, stairs, parking difficulty, venue requirements, extended wait time, rush orders, or after-hours service.
DELIVERY TIMES
Delivery times are estimates. Big Boilers Seafood will make reasonable efforts to deliver during the confirmed window, but delivery may be affected by traffic, weather, event volume, seafood availability, kitchen timing, or circumstances outside our control.
CUSTOMER DELIVERY RESPONSIBILITIES
Customers are responsible for providing:
Correct delivery address
Contact name and phone number
Event or business name, if applicable
Gate codes, parking instructions, or entry details
Delivery time and event start time
Safe and reasonable access to the delivery location
Someone available to receive the order
Big Boilers Seafood is not responsible for delays, missed deliveries, or food quality issues caused by incorrect information, customer unavailability, restricted access, or delayed receipt of the order.
DELIVERY AREA
Big Boilers Seafood serves Metro Atlanta and surrounding areas. Delivery outside the standard service area may require a custom quote or may not be available.
SHIPPING ONLINE STORE PRODUCTS
Big Boilers Seafood may ship select non-perishable online store products, including merchandise, apparel, cutting boards, koozies, serving trays, decor, accessories, printed items, branded products, and other physical goods.
Shipping rates, processing times, and delivery options will be shown at checkout when applicable.
PROCESSING TIME
Online store products may require processing time before shipment. Processing times vary depending on product availability, vendor fulfillment, custom production, inventory, holidays, and order volume.
Orders containing multiple items may ship separately.
SHIPPING CARRIERS
Orders may be shipped using available carriers selected by Big Boilers Seafood, Shopify, or the fulfillment provider.
Big Boilers Seafood is not responsible for shipping carrier delays, tracking delays, lost packages after confirmed delivery, stolen packages, weather delays, address errors, or delays outside our control.
INCORRECT SHIPPING ADDRESS
Customers are responsible for entering the correct shipping address at checkout.
Big Boilers Seafood is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping fees may apply if an order must be reshipped.
PERISHABLE FOOD SHIPPING
Unless clearly stated on the product page, Big Boilers Seafood does not ship cooked seafood, prepared meals, catering trays, crawfish, crab, shrimp, or other perishable food items.
Any future perishable food shipping options will be subject to special packaging, availability, food safety requirements, shipping fees, delivery restrictions, and separate terms.
DIGITAL PRODUCTS
Digital products, downloads, guides, templates, or printable items will be delivered electronically through email, download link, customer account, or another digital delivery method.
Digital products are generally final sale once delivered, accessed, or downloaded.
DAMAGED OR MISSING SHIPPED ITEMS
For shipped non-food items, please contact us within 3 business days of delivery if your item arrives damaged, defective, missing, or incorrect.
Please include your order number, name, photos of the item, photos of the packaging, and a description of the issue.
If approved, Big Boilers Seafood may offer a replacement, exchange, store credit, or refund at our discretion.
CONTACT US
For questions about shipping, delivery, or pickup, contact:
Big Boilers Seafood Catering, Inc.
Website: BigBoilersSeafood.com
Phone: (678) 480-5056
Email: bigboilersseafood@gmail.com
Legal notice
LEGAL NOTICE
Last updated: May 26, 2026
This website, BigBoilersSeafood.com, is owned and operated by Big Boilers Seafood Catering, Inc.
BUSINESS INFORMATION
Business Name:
Big Boilers Seafood Catering, Inc.
Website:
BigBoilersSeafood.com
Phone:
(678) 480-5056
Email:bigboilersseafood@gmail.com
Business Address:
3854 Paper Birch Ln
Stonecrest, GA 30038
Service Area:
Metro Atlanta and surrounding areas
WEBSITE USE
The information on this website is provided for general business, menu, ordering, catering, online store, promotional, product, and customer service purposes.
Big Boilers Seafood works to keep website information accurate and updated, but we do not guarantee that all menu items, prices, product descriptions, product images, availability, service areas, promotions, shipping options, delivery options, or website content will always be current, complete, or error-free.
FOOD AVAILABILITY
Seafood availability, pricing, and menu items may change without notice based on market conditions, supplier availability, seasonality, weather, demand, staffing, and other business factors.
Crawfish, crab, shrimp, snow crab, blue crab, and other seafood items may be seasonal, market-priced, limited, or unavailable at certain times.
ONLINE STORE PRODUCTS
Online store products, including merchandise, cutting boards, koozies, serving trays, decor, apparel, accessories, printed items, branded products, and other goods, are subject to availability.
Product images, colors, sizes, measurements, materials, and descriptions are for general reference. Actual products may vary slightly due to photography, screen settings, supplier updates, natural materials, production differences, or inventory changes.
ALLERGEN NOTICE
Big Boilers Seafood prepares and serves seafood, shellfish, eggs, dairy, wheat, soy, spices, and other common allergens. Cross-contact may occur.
Customers with allergies or dietary restrictions should contact Big Boilers Seafood before placing an order. We cannot guarantee that any menu item is completely allergen-free.
INTELLECTUAL PROPERTY
All content on this website, including logos, graphics, brand names, menu designs, product names, product photos, food photos, videos, slogans, written content, digital products, downloads, templates, and other materials, is the property of Big Boilers Seafood Catering, Inc. or its licensors unless otherwise stated.
Unauthorized copying, reproduction, distribution, modification, resale, or commercial use of website content, product content, digital products, branding, or designs is prohibited without written permission.
THIRD-PARTY LINKS AND SERVICES
This website may include links to third-party websites, ordering platforms, Shopify, payment processors, shipping providers, social media pages, apps, or other services.
Big Boilers Seafood is not responsible for the content, policies, security, availability, fees, delays, or practices of third-party websites or services.
LIMITATION OF LIABILITY
Big Boilers Seafood is not responsible for damages, losses, delays, service interruptions, website errors, third-party issues, payment processor issues, shipping carrier delays, order delays, delivery delays, product availability changes, or menu availability changes beyond our reasonable control.
GOVERNING LAW
This Legal Notice is governed by the laws of the State of Georgia.
CONTACT US
For questions about this Legal Notice, contact:
Big Boilers Seafood Catering, Inc.
Website: BigBoilersSeafood.com
Phone: (678) 480-5056
Email: bigboilersseafood@gmail.com
Address: 3854 Paper Birch Ln, Stonecrest, GA 30038